Charpai · Effective 18 October 2026

Privacy Policy

Charpai turns recorded conversations and photographs into illustrated, editable storybooks. This policy covers our website, app and shared books. Charpai is operated by Sreechand Tavva, an individual based in Bangalore, Karnataka, India, for users worldwide. Charpai is not a registered business. Contact reachme@sreechand.pm for privacy requests or support.

Information we handle

We handle account details such as your name and email; authentication and recovery records; audio, photographs, file names, transcripts, clarification answers and edits; generated text and images; saved books; payment references, amounts, status and credit balances; technical activity and error records; and messages you send us. Family material can contain sensitive information about you and other people.

Google sign-in supplies basic identity information, including your Google identifier, email, verification status, name and profile picture. We request identity, email and profile permissions, not access to Gmail, Drive, contacts or calendars. Razorpay handles checkout; Charpai does not directly collect your complete card number, security code or UPI PIN.

How information is used

We use information to secure accounts, store and process material, create and edit books, deliver downloads and sharing, process payments and credits, send essential account and service messages, answer support requests, diagnose faults, prevent misuse and meet legal obligations. Optional interview assistance processes recent conversation material when you enable that feature.

Product-update messages require a separate subscription. You can unsubscribe using the message’s instructions or by emailing us. Unsubscribing from updates does not stop essential account, security, payment or book-status messages.

Google information and AI processing

Our use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google sign-in information or use it for advertising. You can remove Charpai’s connection in your Google Account settings; this does not itself delete your Charpai account or books.

OpenAI processes relevant audio, text, photographs and instructions to transcribe, analyze source material, write and illustrate the book you request. We do not sell family material, use it to train AI models or use it in promotion without separate permission. Our policy is to keep provider training-data sharing disabled. OpenAI’s API terms exclude training on API data unless the account opts in. This is different from retention: safety logs and some features can retain data under provider rules and exceptions. We do not promise zero retention.

AI can introduce mistakes or invented details. Review names, events, translations and illustrations before sharing.

Optional analytics and browser storage

Essential browser storage supports sign-in and unfinished work. Some local recovery material can remain on your device after sign-out; take care on shared devices.

Optional Amplitude product analytics and session replay, and Vercel website analytics, start only after you choose “Allow optional analytics” on that device. Replay reconstructs navigation and interaction; it does not record your microphone or camera. We mask page text and inputs and block family-content areas and media from replay. You can decline without losing app access, or change your choice using “Privacy choices” below. Withdrawing stops further optional collection; it does not automatically erase events already sent. Contact us to request their deletion. Account-linked server analytics follow your most recently saved signed-in choice.

Providers and other disclosures

We use Convex for authentication, database, storage and backend processing; Vercel for website hosting and optional analytics; OpenAI for AI processing; Razorpay for payments; Resend for service emails; Amplitude for optional analytics and replay; and here.now for an additional homepage and separately published book copies when that option is used.

Providers receive information needed for their role. People operating Charpai may access relevant information for support, security, service operation or legal obligations. We may disclose information when required by law or reasonably necessary to protect rights or safety. Providers can process information outside your country, including in the United States. Charpai does not promise India-only storage or end-to-end encryption.

Unlisted books and sharing

Anyone with an unlisted book’s link can open it without signing in. Unlisted does not mean password-protected or confidential. People can forward links and save copies. Our shared-book pages ask search engines not to index them, but this cannot guarantee that a link or copy stays undiscovered. Public publication requires your choice; review the destination before publishing.

Sharing the original recording is a separate choice. If enabled, people viewing the book can listen. Downloads and separately hosted copies can remain after a Charpai page is deleted. We cannot erase copies other people have saved.

Retention and deletion

We retain original recordings, photographs and unfinished drafts until you delete them or request deletion. Account and book records support the service; this is not a permanent archival guarantee. Payment, security or other records may remain where lawfully required.

Deleting a book in the app disables its Charpai shared page. It does not immediately erase every related file, transcript or backend record. Email us for broader content or account deletion. After verifying a request, we remove covered information from active systems within 30 days, except information we must lawfully retain, and apply any shorter required deadline. Backups, operational logs and provider-held records can follow separate retention cycles and legal requirements. We will explain relevant exceptions. Separately published books require removal at their destination too.

Your choices, security and children

You can review and edit your book, choose what you upload or share, and use available downloads. Email us for access, correction, deletion or a concern about someone else’s information. We may verify your identity and clarify the request. Our target is an initial reply within three business days; final resolution can take longer, subject to applicable deadlines.

Accounts are for people aged 18 or older. Obtain necessary participant permissions, including parent or guardian permission for children’s material. Contact us about an underage account or improperly shared information. Sign-in and ownership checks protect account operations, but no online service or shared link guarantees absolute security.

Changes

We update this policy as practices change and provide additional notice or consent where required. See our Terms of Service for account, sharing and payment rules.