Charpai · Effective 18 October 2026

Terms of Service

Charpai helps you create editable, illustrated storybooks from recorded conversations and photographs. It is operated by Sreechand Tavva, an individual based in Bangalore, Karnataka, India, for users worldwide. Charpai is not a registered business. Contact reachme@sreechand.pm for support. Our Privacy Policy explains how information is handled.

Accounts and agreement

You must be at least 18 and able to enter into these terms. Confirm your agreement before using the signed-in app. Provide accurate details, protect your credentials and tell us about misuse. You need authority to act for anyone else. You are responsible for activity you authorize, subject to applicable law.

Your material and permissions

Obtain permissions needed to record people and use their audio, photographs and text. Explain that external providers, including AI providers, process the material. Follow applicable recording, privacy and copyright rules. Take care with sensitive family information and obtain parent or guardian permission for children’s material where required.

You retain rights you already hold in your original material. You permit Charpai to store, copy, process and send relevant material to providers to create, edit, display and deliver the features you request. Saving or sharing permits us to serve the book and included media under the available settings; separate publication sends the necessary files to that destination. This permission covers operating, securing and supporting the service. It does not permit sale of family material, AI-model training or promotional use without separate permission.

Do not upload unlawful, abusive, exploitative, threatening or deliberately deceptive material, infringe others’ rights, impersonate people, interfere with accounts or bypass access, payment or usage controls.

AI output and sharing

AI can misunderstand speech, translate incorrectly or invent details and images. Review and correct output before sharing. Charpai does not certify memories or transcripts or provide professional advice. Rights in AI output depend on applicable law and provider terms; uniqueness, copyright protection and freedom from third-party claims are not guaranteed.

Saved unlisted books can be read by anyone with their link, without signing in. Links can be forwarded and copies saved. Unlisted is not password protection. Public publication is your separate choice. Review the book, photographs, destination and original-recording sharing choice before sharing.

Deleting a Charpai page disables its shared link but does not instantly erase all related files, backend records, downloads or separately published copies. Email us for broader removal. Keep your own copies of material you want to preserve; permanent storage, uninterrupted availability and recovery are not guaranteed.

Payments and credits

Checkout shows the price, currency and credit quantity before payment. Razorpay processes payment; credits require successful verification. A new story uses one generation credit. Retrying the same unfinished generation does not use an additional credit. A different story is a new use.

Purchased credits under these terms expire six calendar months after purchase and cannot be transferred to another account. Expiry applies to new purchases offered with this disclosure, not retrospectively to older purchases or complimentary credits. An already-started story keeps its retry entitlement. Price or pack changes apply as disclosed for new purchases.

Refunds and payment problems

You may request a refund within 14 days of purchase only if that entire purchase is unused. If any credit in a pack has been used, that pack does not qualify for this unused-purchase refund. There is no proportional refund for the remaining part of a used pack. Eligible refunds use the original payment method where supported; bank and payment-provider processing times vary.

Duplicate charges, missing credits and paid-generation failures are handled separately. Contact us with the order reference; never send card secrets, passwords or payment codes. We investigate errors, restore a credit first for a failed generation and provide an appropriate refund where the paid service cannot be delivered. These rules do not remove mandatory consumer rights or remedies for incorrect charges or service failures. Voluntary account closure does not create an additional refund entitlement beyond this policy and applicable law.

Changes, suspension and closure

We may change features or interrupt access for maintenance, security or reliability. We may restrict accounts or remove material where reasonably necessary for unlawful use, security risks or violations, with notice and an opportunity to raise concerns where appropriate and legally required.

If Charpai permanently closes, we will give 30 days’ notice where practical, allow book downloads and refund unused purchased credits. Security or legal emergencies can require immediate restrictions. Closure does not remove our legal obligations.

Responsibilities, rights and contact

We use reasonable care in providing Charpai. You are responsible for material permissions, reviewing output and your sharing choices. Nothing here excludes liability or consumer rights that cannot lawfully be excluded or limited. These terms do not impose arbitration, waive mandatory rights or select an exclusive court.

We will explain material changes and obtain agreement where required. Changes do not silently remove rights relating to completed purchases. Contact reachme@sreechand.pm for payment, content, account or privacy requests. Our initial reply target is three business days, subject to shorter legal deadlines; final resolution can take longer.